Sparkling clean2 recent guests have said that this home was sparkling clean.
Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
This 3 bedrooms private pool villa is located at short walk distance to the beach. Just at few minutes from Rawai Beach, seafood market, banks, shops and all facilities.
Free parking on premises
1 double bed
1 double bed
2 single beds
Not suitable for pets
No parties or events
Check-in is anytime after 3PM
Check out by 11AM
Our stay was generally really nice. The location was great and accessible. The host provided us with a number to call for transportation which made our travel super easy and pleasant. However, there were some issues with the cleanliness and ant infestations in the kitchen, and br…
Response from Yves:
We’re delighted to know that our guests find our property nice with great and accessible location. At the same time, we are regretful to hear of the guests experience while staying in our property. Cleanliness is a priority for us and we do ensure that the property is well cleaned before any guests occupy them. Regarding the concern with ants getting in the property, we do point out to our guests that as long as the property’s area is kept clean during their stay then pests such as ants would be avoided. Our guests are encouraged to notify us immediately for any concerns regarding the property while they are occupying it. We have staff assigned and a dedicated email and phone number to cater as promptly as possible to any help they need while staying with us until everything is settled for them. Tracing through our records the guest never brought up this issue concerning the shower door and leaking to us. Had we known we could have sent our staff immediately to fix the issue. The property is under self catering system. Therefore; basic toiletries are provided upon check in. However, all other items can be purchased at the closest supermarket or convenience stores. We are glad to hear that the guest enjoyed the majority of their experience in our property. We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see Karen back in Phuket soon.
Response from Yves:
We are glad to hear that the guest enjoyed the majority of their experience in our property. Our guest's feedback are always appreciated and also taken into account. With regards to the access road to the beach, we already brought up this issue regarding access to the beach and the developer confirmed that they’re already starting the works and hopefully finished in the coming days. As soon as this will be completed, our guests can definitely access the beach already using the back gate of the property. And regarding the dogs outside, these are friendly dogs from the neighbourhood and although this already beyond our control, we still reported this issue to the villa management and they will take action on this. Nevertheless, we apologize again for all the inconvenience that it may caused to our guests. We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see 梓安 关 back in Phuket soon.
We have more than 17 years experience in tourism & hotel management in Europe and Thailand. Our success is due to their high knowledge of the business, strong organization skills & the knowledge of 5 languages.
Languages: English, Español, Français, Italiano
Response rate: 100%
Response time: within an hour
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