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Scala Guest Apartment No.9

Chanel User Profile
Chanel

Scala Guest Apartment No.9

4 guests
1 bedroom
1 bed
1 bath
4 guests
1 bedroom
1 bed
1 bath
HOME HIGHLIGHTS
Outstanding hospitality6 recent guests said this host offered outstanding hospitality.
Quick responses7 recent guests said this host responded quickly.
Chanel is a SuperhostSuperhosts are experienced, highly rated hosts who are committed to providing great stays for guests.

-New & absolutely independent one bedroom apartment (50 sqm), only 15 mins walk away from SMN station, full furnished. Air condition, heater, coffee machine etc.
-Idea for couple or family (1~4 person). there is a double bed in bedroom, and a double sofa bed in living room, so if you come with 4 adults are also fine to fit in.
-Code door you can check in free anytime after 14:00
-Center of Firenze & very easy to find free car park nearby.

Amenities

Lift
Kitchen
Dryer
Wifi
Hangers
Washer

Sleeping arrangements

Bedroom 1
1 double bed
Common spaces
1 sofa bed

House Rules

No smoking
No pets
No parties or events
Check-in is anytime after 3PM
Check out by 11AM
Self check-in with keypad

Availability

23 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Nina User Profile
Nina
July 2018
Chanel's apartment is located in Oltrarno between the neighborhoods of San Frediano and Santo Spirito. The location is great for the local experience while still being close enough to walk to all the main tourist destinations. It is just a 10-15 minute walk from Stazione Santa Ma…
Nina User Profile
Nina
July 2018
Chanel's place has great reviews so we were expecting a little more than we received. Unfortunately the place was not cleaned up to par for our standards with a $42 cleaning fee. There were crumbs on the kitchen floor and counters and soap scum on the bathroom sink. We had to req…
Chanel User Profile
Response from Chanel:
First of all, thanks for your message even it not 100% true. but we appreciate your time for your leaving us a review. Second, our cleaning fee is 35 euros per each check in ( it clearly wrote on airbnb description, and airbnb won't charge you more.) our 35euros cleaning fee is included: 20 euros per our linens & towels supplier company named" maggazino del bucato SRL ", 15euros per cleaning lady. there is nothing goes to my personal pocket. That's why, we have provide full set of bed linens for bedroom , and towels & tappetino for bathroom. We also provide kitchen tissue for our guest, as some guest they prefer tissue rather than towels. Fur sure, when the guest request hand towels, we are happy to provide it for free. Because of I am a supper host on airbnb for more than 2 years, the most important thing for me is, try to let all my guest to feel like back home, but not simply just a hotel! Therefore when we noticed you need hand towel to clean your hand, my co host Mamta, directly send to you in next day with your permit to get into the apartment. Thirdly, on the day your check in, our cleaning lady notice me the tissue handle in the bathroom is not firm, but we could not fix on the same day, because of we received your reservation ( your reserve on the same day), that why we only can fix it after you check out. We always pay attention on our guest, and try to do things quickly, but sometimes we just can't perfectly fix things on time, wish you could understand. In addtion, for sure we clean each apartment for each check out. We are truly sorry that we didn't reach your cleaning expected, as apartment may not works as same as hotels, but anyway , we try out best to host each guest, to pleasure everyone. From now on, we will pay more attention on cleaning work. The last, no matter how you disappointed, but we responded you always fast, and bring the things you need & request. each guest they all different expectation, hope you understand that we are always trying our best. PS: the reason why I have such a lot good reviews, I guess most of time guest are pleasure of my work.:) Thank you again, Chanel
July 2018
Chris User Profile
Chris
June 2018
You will not be disappointed. Book now if you haven’t already. Wow. Most secure place in the city. Chanel is very sweet and well prepared.
Chanel User Profile
Response from Chanel:
Thanks Chris for such nice review.
June 2018
Jan User Profile
Jan
April 2018
Great apartment in a beautiful building, especially its interior - splendid main entrance with a small fountain, wooden high ceiling in the entrance hall, clean and lovely corridors. Very easy and comfortable self check-in - no problem if you arrive late in the evening. The place…
Chanel User Profile
Response from Chanel:
Thanks Jan for your advice and your good intention to help me do better. I surely will improve those points and hope to meet you in person next time! Maybe in Prague:-) I’m curious to experience your hospitality!
April 2018
Lacey User Profile
Lacey
April 2018
Chanel was an outstanding host. I booked a last minute trip and when we arrived, everything went very smoothly. Thanks Chanel!
Chanel User Profile
Response from Chanel:
Thanks Lacey:) It’s my pleasure to host you!
April 2018
Nina User Profile
Nina
April 2018
I enjoyed my stay at Chanel's, it had all the necessities and the apartment is quite spacious and large. I took my flight to Bologna and ended up staying there a bit longer, but it was no problem for Chanel and I was able to check-in by myself, with Chanel responding very quickly…
Chanel User Profile
Response from Chanel:
thanks Nina. Have a good day! Wish to see you again in future. No worries about extra bedsheet, it sometimes happens:) Best, Chanel
April 2018
Simon User Profile
Simon
March 2018
Clean, secure, comfortable! Within walking distance to everything that central Florence has to offer. Highly recommended!
Chanel User Profile
Response from Chanel:
Thanks Simone
March 2018

Hosted by Chanel

Florence, ItalyJoined in March 2015
Chanel User Profile
203 Reviews
Verified
Chanel is a SuperhostSuperhosts are experienced, highly rated hosts who are committed to providing great stays for guests.
I am graduated from POLIMIDA, work in fashion industry in Firenze now.
Languages: English, 中文
Response rate: 100%
Response time: within an hour
Always communicate through AirbnbTo protect your payment, never transfer money or communicate outside of the Airbnb website or app.
About the home
When you stay in an Airbnb, you’re staying in someone’s home.
This is Chanel’s place.
Chanel
Mamta helps host.
Mamta

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