Case Mandala is very safe and we’ve never had a robbery or any incident as you can verify from over 150 reviews on Airbnb.
Sara was very happy with her stay at Casa Mandala and then she left suddenly before dawn because she said she was robbed in front of our place when walking home alone at 1:30 am, and she no longer felt safe.
She said she was robbed and attacked and that he was hitting her repeatedly and that she was screaming like crazy so the attacker fled, and that he took her purse with her keys. So she rang the bell to be let in.
Here is what really happened. At 1:30 am in the morning she rang the bell of the front gate. Marcos opened the door and let her in. He said that she was calm and did not appear to have been assaulted in any way. She told him her story about how she walked home and someone followed her and robbed her and hit her right in front of the gate.
That didn’t seem right because none of the other guests and none of the neighbors heard any screaming or anything. And the night watchmen from the hotel next door, who was present and just a few feet from the door said that he didn’t see or hear any assault taking place either.
Marcos was kind and consoling but also mentioned to her that a woman shouldn’t walk home from the bars at 1:30 am all alone. He didn’t offer to call the police because calling the police at 1:30 in the morning in Puerto Escondido does not make sense. He offered to help her contact the police later in the morning.
However when he went to check on her in the morning at 8 am and to change the locks, she was already gone.
We asked the other guests about her and the people staying next to her said that several strange things happened with her during her stay involving her purchasing drugs and having a local boyfriend. They said she came and went at all hours of the night and that something weird was going on with her and this boyfriend.
What we think really happened is that she had some issues with this boyfriend, perhaps he was violent, and she decided to leave Mexico suddenly.
She then made up this story about being robbed in front of our place to break her monthly Airbnb contract and to get the full refund, and also to change her airline tickets without paying extra fees, and who knows what else her reasons were.
I would have gladly given her a refund no matter what her reason for leaving early. So really there was no need for all of this. I still don’t understand we she had to make up this story and leave us a bad review. Only she knows.