Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
TVThis is one of few homes in this area that has this feature.
Relax in a hammock in our gorgeous garden with the birds or venture out and enjoy the party.
Jacaranda offers twelve individually decorated rooms.. something different for everyone's taste and budget.. affordable rooms.
Free parking on premises
1 queen bed
1 queen bed, 1 single bed
Not suitable for pets
No parties or events
Not safe or suitable for children (0-12 years)
Check-in time is 2PM - 7PM
Check out by 11AM
We really expected a little more of the cabinas. The smell was moldy and when we arrived we had ants in our bathroom. Neither we knew that we had to book the A/C additionally which would have cost us 20$ per night, so we decided not to do that and we only slept with a fan. The…
Response from Veera:
Lisa We are very sorry that you did not enjoy your stay with us, and that you felt that our receptionist was not ready to help you. For all that we apologize. But as for the room clearly the advertisement never said that it had air conditioning therefore it is obvious that you had to pay the extra, because we also have published rooms with A/C however you decided to book one without A/C. Puerto Viejo is a place where the weather is tropic, sometimes there are inconveniences like ants or some other insect in the room. Sometimes these things are a bit out of our hands but if you had kindly reported it we would have fixed it immediately . Because our policitas is always that our clients feel comfortable, Relax and safe.
My name is Vera and I am original Trini-Canadian living in Puerto Viejo for 25 years. My passion is our exotic garden and to make our guest feel confortable. Come and enjoy our piece of paradise, we will take care of you.
Response rate: 100%
Response time: within a few hours