Sorry that you have been the only guest I didn't have chance to meet in person as I was far away when you made the last min late reservation and arrived late at night, I had to arrange other guests to be there waiting for you and open the door, when I returned to my apartment the next early morning you had already checked out. All other guests told me the couch was exactly the same as the pics. I've tried to keep my place clean and tidy all the time especially for any new guest's arrivial. But the same time we have different guests checking in and out every few days in different rooms. There is only floor but no carpet in my apartment, how could you complained about carpet unclean? So far all my guests who ever stayed on couch felt good comfortable for their staying and gave me all 5 star compliments but you are the only exception. It's my pleasure to try all my best to make each and every guest feel at home when they are away from home. If I could have another chance sure would host you better. Thanks!