Hi Victor, I'm sorry you were not completely satisfied with your visit. Regarding your concerns:
1) Had you notified us that the shampoo and body wash needed replacement we could have done so quite easily. I'm sure with 5 people it may have gone quickly. That was our mistake for not correctly anticipating your potential needs. We will definitely try to do better moving forward.
2) Upon inspection, the fridge seems to be in proper working order. Our cleaner found a case of beer that was ice cold. Not sure why there is a discrepancy between your legs xperienfe and what the cleaner found, but something we will definitely monitor.
3) We lay out two sets of towels for each guest to our home. As such there should have been 10 sets. Not sure if you needed more than that for your short stay but had you notified us, we could have made additional towoee available to you and your party.
4) The basement did get some water to the enormous amount of rain the Mid-Atlantic region has experienced these past few months. The issue was the water table for the entire city rising to way above normal levels thus affecting our home and causing the minor issue of water in a few areas of the basement. Unfortunately it coincided with your visit. Not much we can do about nature other than hope the future doesn't bring such large amounts of precipitation.
Regarding the safety, our neighborhood is safe and we have professionals and families that live next to us and around the block. The neighborhood is diverse for sure but that is what we love about it.