Über den Dächern Lissabons - Rossio Platz zu Ihren FüssenLa vie en Rose - Vila Santana bietet einen einzigartigen Blick auf den Rossio
Vila Santana-BELLE ÉTAGE-Dreamviews
Hosted by Viva Lisboa
Viva Lisboa is the host.
5 guests
3 bedrooms
3 beds
2 baths
5 guests
3 bedrooms
3 beds
2 baths
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The space

NEW! Vila Santana - Anno 1884 - BELLE ÉTAGE - Luxury apartment in the historic center DREAM VIEWS

In the middle of the historical old town on a hill, directly on to the Rossio, with a fantastic view over the rooftops of Lisbon up to the Tagus, the romantic mansion Villa Santana is located in one of the most beautiful bairros of Lisbon.

Decorated by an interior designer with great attention to detail, the newly restored town house with 3 apartments offers all the comfort that you dream of for an unforgettable Lisbon stay.Large windows open up a spectacular panoramic view over the old town up to the Tagus and presents the old city center of Lisbon at your feet.

THE BELLE ÉTAGE

In the first Floor is the spacious BELLE ÉTAGE, with 104 square meters, 2.5 bedrooms and 2 bathrooms. It is ideal for demanding guests, families or 4-5 adults and offers 2 floors with a large open living room with fireplace, stereo with I-Pod plug-in, satellite TV, wireless Internet access, an open fully equipped kitchen with cooking island and dining area, large shower / bath with underfloor heating , and in the basement 2.5 bedrooms and a further shower room with underfloor heating. Through its unusually many large windows the Belle Etage is sunny and offers a magnificent view of the Old Town.

The antique wooden doors to darken the rooms and the comfortable box-spring beds with orthopedic mattress provide all you need for a restful sleep.

The elegant bathrooms with modern rain shower and underfloor heating invite you after an eventful day in Lisbon for relaxation and total well-being.

Vila Santana is a recently renovated sun-filled mansion from 1884 located in the historic center in a quiet cul de sac on a hill. With floor to ceiling windows Vila Santana has a breathtaking panoramic view over Lisbon's rooftops up to the Tagus river.

Due to its central location, only 100m from the famous Rossio Square with many restaurants, cafes, theaters and attractions, Vila Santana is the ideal starting point to comfortably walk to explore the most beautiful districts of Lisbon, as Rossio, Alfama, Bairro Alto or Chiado.

The convenient location to the train station, metro or taxi also allows you just as easily to visit the surroundings like Cascais, Sintra, the Jerónimos Monastery, Torre de Belem, etc.

Vila Santana was set up by the designer with attention to detail and has 3 spacious accommodation units ideal for demanding guests, families and groups. The stylish interior and contemporary facilities offers all the comforts you could wish for an nfirgettable Lisbon stay.

Registered at Ministry of Tourism under 4714/AL


Amenities
Wireless Internet
Kitchen

Prices
Extra people $26 NZD / night after 2 guests
Cleaning Fee $78 NZD
Security Deposit $261 NZD
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House Rules
No smoking
Not suitable for pets
No parties or events
Check in is anytime after 3PM
Check out by 10AM

Late check-in fee of 30€ after 20.00h

Sorry, no pets
Non-smoking apartment
Not apropriate for handicaped people.


Cancellations

Safety features
Smoke detector
First aid kit
Safety card
Fire extinguisher

Availability
3 nights minimum stay

25 Reviews

Accuracy
Communication
Cleanliness
Location
Check In
Value
Katie User Profile
August 2017
Beautiful apartment with a great view of the city. The location couldn't be more perfect.

Maria User Profile
May 2017
Great place

Sarunas User Profile
November 2016
We enjoyed staying in this apartment a lot! The location is great, the apartment is cozy, the views are refreshing also. Liked the fact that you need to jog up and down a hill to reach the apartment - it's so much what Lisbon is about. Thanks!

Allan User Profile
September 2016
We had a great stay at Villa Santana-Belle Etage . The apartment is in a good location just a minute from the the main square . Vanessa was very helpful with information regarding Lisbon and arranging a taxi for us at check out .

Richard User Profile
August 2016
The apartment is indeed very well decorated, and was extremely clean. The location is very good, but definitely in a working-class immigrant neighborhood (we had NO issues with anybody in the community). Unfortunately ,we were not happy with out experience. The apartment is much smaller than described (no way is it 106 sq. meters). The listing states 3 bedrooms, but in the more detailed description is states 2.5. It is really two, but with a sliding divider that closes off one of the beds. The space feels very cramped. The apartment was closed when we arrived, and the inside temperature was definitely over 30 degrees (c). When we asked about AC, we were told there was none, and that there were no fans. It is true that the listing does not state that there is AC, but to not have actual fans in the summer made it unbearably hot! The manager did manage to locate space heaters that had the option to shut off the heating elements and use as a fan, but they had no power, and were useless. The overall communication was poor. The owners do a good job of telling you what they want you to know, but do not pay attention to feedback. We told them we were driving to Lisbon, and would be arriving within a 3 hour window of time. Their response was just to assign us a check in time. On the day of arrival, I sent an email 3 hours before arrival to state that we would be arriving within our stated window, but 90 minutes ahead of their prescribed check in time. We got no response. When I called the phone number for the manager, she did agree to meet us at the requested time, but she arrived 40 minutes late, and we sat in the August heat waiting for her. The bedrooms are on the ground floor, and there is a lot of foot traffic on the street. As there were no fans, we wanted to sleep with the windows open, but the owner specifically requested that we keep the windows in the bedrooms closed. This made it unbearably hot. I actually think this is a really nice flat, and the location is really cool. I would encourage a bit more flexibility, better communication, and getting some fans for the hot summer months. I also think the disclosure should reference the actual size, the bedroom set up, the fact that while not a busy area, it is definitely not "quiet" and the fact that you cannot sleep with the bedroom windows open.
Viva Lisboa User Profile
Response from Viva Lisboa:
Well, this is actually a new experience in a successful track record of over 10 years hosting guests that we come along such a more than surprising review. We take pride in hosting people from all over the world getting so much encouraging feedback and even make friends sometimes, but coping with untrue statements is really a new experience for us. The reason behind will most likely stay a mystery but I guess we just have to swallow it in try even harder. To the allegations:———————————1. We have floor plans by scale from architect and accurate descriptions for every apartment of ours on all sites ——————2. It is truely stated, that there are 2 double and 1 single bedroom, of which 1 double and 1 single are separated via a sliding door. —————————3. It is true that at that time Portugal overall went through an extreme situation of high temperatures and with numerous forrest fires all over. AC is only described in our Attika Penthouse 3rd floor. The Belle Etage on the 1st floor is nowhere offered with AC, so asking for AC checking into Belle Etage is unfortunately an unjustified desire. The reason is that under normal summer conditions Vila Santana is well isolated and only the upper Penthouse because of being under the roof needs AC which we offer. ————————4. For this extremely heat reasons we provided 2 cooling fans - not heating elements as stated - and sent instructions to leave shutters closed during daytime and open windows during evening time so that it cools down quite quickly. Nobody told the guest to keep the windows in bedrooms closed, because this area is safe with friendly neighbors and the groundfloor has iron fence in front of the windows. ————————5.The communication with the guests was extremely poor - we asked several time for their arrival time to arrange check-in properly without waiting times. 3 days before arrival, Richard finally answered asking for check-in between 18h - 20h which we accordingly fixed to 19h and announced to our manager and to Richard. Because we are not a hotel with 24h service, our manager is always waiting in front of the apartment for a confirmed time and we are always interested to avoid waiting time for all. 3 h before confirmed arrival Richard sent a message that they would arrive earlier. Our manager called them back to arrange timing properly as she had obviously other check-ins and asked them to call her when entering Lisbon to have enough time to get to the apartment on time. Finally they called when already at the Apartment. It is a mere lie that they had to wait 40min and even implying not have been taken care of „ in the August heat“. THE FACTS: They did call already at the apartment - she immediately went to the apartment and arrived 20 min (!) later not 40 min. and even had the care to call our friendly neighbor who let them into the building into the shade and with 2 lounge chairs in the stair hall - so no sweating in the sun as stated. ————————6. We sent Richard explicite descriptions on how to keep the rooms cool and as the groundfloor has iron fence in front of the windows we encouraged them to open the bedroom windows, only close windows during night in first floor after having them open during evenings. ———————7. They were extremely unfriendly to our manager, unrespectful to our staff, which always give their best to solve all possible situations. We immediately send Richard a welcome mail on the first day explaining the 20 min. waiting time and give him the chance to talk directly to us. Asked if everything is fine or if he need anything else, Richard answered: - QUOTE „ IT IS FINE - NO PROBLEMS - THANKS! END QUOTE - we believe this says it all.————8. Overall we are really very sad about this „tendentious“ review, which states quite a few untrue allegations. We will however, take this as even more stimulation to go through all our hosting quality requirements to assure excellence and a superior guest experience as we are used to.
August 2016

Nigel User Profile
August 2016
We had a fabulous stay at Villa Santana. This modern apartment is clean, bright and airy, situated on a hill with wonderful views across Rossio square and out to sea. Having a lovely social and kitchen area and very comfortable beds and shower rooms. Our 4 nights was perfect with everything we needed for a relaxing break in beautiful Lisbon, easy walking distance to allmost everywhere in Lisbon, which is an easy city to get around either by foot or public transport. We would love to return soon. Thanks for a great stay.

Francesca User Profile
June 2016
Tipical Portugese house with modern comfort! Great position! We enjoyed our stay at Villa Santana.

Portuguese - German couple, General Manager & Creative Director in Foodindustry & Advertising. Happy get to know and to host guests from all over the world in Lisbon.

Languages: Deutsch, English, Español, Français, Português
Response rate: 100%
Response time: within a few hours

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