A pleasant, if mixed, experience with my family at Casa Eco-Design for 3 nights. Luca was easy to communicate with over email and answered all queries quickly. We arrived late (look for the Aura Beach sign on the left side of the road) and Luca arranged for Sugel from Gorila Residencia to help us check-in. Although well intentioned and polite, Sugel was obviously not familiar with the place (he seemed confused) and wasn't very helpful or interested in being helpful. We were provided zero instruction on things like towels, bike use, beach use, snorkeling equipment, check-out time etc. The place itself is more rustic (darker and summer-camp like) than we thought, but it's charm grew on us after a few days. My young kids liked it. Waking up to jungle sounds and natural light filtering in was nice. The highlight was the balcony overlooking the jungle, a wonderful place to have coffee in the mornings. Located near the beach, right behind Gorila, we had no issues using both Om Tulum and Aura's beach clubs. Near many excellent places to eat and drink. (Try Zebra's breakfast!) However, once checked in, you are pretty much on your own with no interaction with Luca or Sugel, who were nowhere in site. We had a light that didn't work in the kitchen and I tracked down a very nice man named Javier (property maintenance) to fix it. During a rainstorm, water came pouring in from above along the walls and there was about an inch of water collecting on the bottom floor. Luckily, Javier was around to gather up towels for us. I wonder if this is a common occurrence? Perhaps we just experienced a real hard rain storm. Shower had warm water and pressure after a minute or two. Loud and repetitive music until 11pm nightly coming from place next door, but never really bothered us. After check-out, we received a very strange email from Luca asking why we had left our luggage in the room and didn't leave the keys on the table as per his instructions over email. We had checked out at 10am sharp and definitely had all our luggage and left both keys as per his instruction. Obviously, a misunderstanding or him confusing us with others, but probably could have been avoided with more "hands-on" presence or dependable help. Overall, a decent and basic rustic accommodation with a great location, but needs a few tweaks with service to improve.