Theresa is brand new to Airbnb , and I am fairly new to hosting. When she booked a room , I was reluctant to host since I was going to be away on vacation. I have a 3500 sqft home with all of my personal belongings I would be entrusting her to. She had no reviews as a guest. I explained to her that I would not be there during her stay and told her she could get a full refund if she didn’t feel comfortable with the situation, because I didn’t feel comfortable hosting when I was out of town , especially since she had no prior experience with Airbnb. She said there were no hotel rooms left in the area,therefore I agreed to host her and her daughter if she could tell me more about herself and her reason for visiting. She called and gave me much more information than I needed or wanted. I felt a little uneasy about the situation but Theresa sounded like she could be trusted. I in no way bothered her during her stay since I was four states away. I believe Theresa is not aware that asking for the reason someone is visiting is a normal and typical part of hosting . I will take off automatic booking in the future when I am out of town , but decided to trust Theresa . In the end I got a bad review even though she had a great home to herself for only $50 a night. I never met Theresa in person, and only talked to her twice , once before she stayed and once I communicated that a friend would be coming to the house one of the evenings she was there. Those communications had no resemblance to parenting , and I am actually quite shocked by her review since the two times we were on the phone over the course of a week , she did most of the talking and was the one who called me!
Needless to say, the second time we talked was more about whether she had lost the key to the house and she was worried about whether she would get back in. I called two neighbors with a backup key just in case she needed it.