We had significant challenges with this guest. We hope his comments do not deter future reservations. All previous guests have loved our property without complaints of lack of cleanliness, baby toys or dead bugs. Yes there was a broken panel which unfortunately we could not fix as it happened just before the new guests arrived but we didn't think it would result in a hotel stay over them enjoying our home with their family.
Overall this guest was very threatening (threated to contact AirBNB, their Visa company etc. demanding their money back) and we were uncomfortable with the reservation completely. We feel our descriptions are adequate and our pictures represent what is being offered. We hope our guests know that this is our family home and there will be imperfections or kids toys tucked away, neatly in a corner. We have three children adn we do our best to have our house cleaned and ready, but it will never be perfect ;)
This guest had a problem with the home being secluded, he did not understand that our water comes from a creek and needs a pump to circulate it in the house (which makes a sound in the utility room)... which is a part of secluded living, which is what we feel makes our house so special - it is in fact only 12 minutes from town however. Ultimately he did not have a Nelson vibe but a threatening and cynical personality instead and we are grateful to be moving forward.