Hi Daniel. Thank you for your feedback. I’d like to address some of the issues you’ve raised.
Firstly, while access to central London is quick and easy, the flat is located in neighborhood of Streatham, which is in south west London and not central London. Just wanted to clarify this so as to not mislead future guests.
Regarding the shower issue you’ve raised, we will adjust the settings on the heater for future guests.
I understand that mattress comfort differs from person to person. The bed is a high-quality Snuggle Beds Ortho Memory foam Supreme 4' 6" Double Mattress designed to be slightly firmer and better for your back than normal mattress. We’re sorry that this was not to your liking.
Lastly, we understand that the address to the flat confuses people as there is no building number (only building title which is visibly marked from the road), but the flats are located directly off the main road, and Aldous and I will always be willing to meet guests and walk them directly to the flat and provide detailed instructions. Once shown to the flat, guests will have no problem getting to and from it as the ambiguity is only to do with the lack of a building number.
It is worth noting that we took all of the above into consideration when pricing our flat (which is our home and not a solely vacation rental), which we believe to be fair.
We hope you enjoyed your stay and wish you safe travels.