I am genuinely surprised and confused by this review. Every text encounter I had with this guest and his group during their visit was polite and professional, and overwhelmingly positive regarding their stay. They even requested a late check out at the last minute so they could enjoy their time there longer, and I was flexible and accommodating. At no time was I alerted to any negative issues. All of our basic and reasonable house rules are known by all guests and agreed to prior to staying. Baseboard heating is available for upstairs rooms to accommodate chilly nights, as I have noted in the house info and would have loved to been given the chance to remind them of if they had reached out to me. I am saddened to hear that the main take away this guest had of our wonderful home was this overall negative review despite all indications that his group was extremely happy during their stay.