thanks for taking the time to write us a review, we appreciate that overall you've enjoyied your stay with us and that at least our staff satisfied your expectations.
However we would like to punctualize a few things.
First of all yes, it's true that the room doesn't have a proper window, but it has a door window, meaning that the upper side of the door it's made of glass, the lower part it's in wood shutters covered with a mosquito net so to allow fresh air to ventilate the room.
As you said we've accomodate your request of changing room, we've also offered you an upgrade to a Deluxe room for a descounted price than the official one, wich you didn't want to take.
Moreover you can surely find cheaper accommodation in Tulum if you look for Hostels. While if you look for Hotels i'm not sure that you can find something cheaper with all those services included: 6 different choises of breakfast; swimmingpool, FREE bike, snorkel and beach towel (we do ask for a deposit), in the room you have air drier, coffe/tea maker, all rooms have A/C and fan, safe box; and daily cleaning service.
Hotel Boutique Pacha Tulum.