Hi Amy, that is very kind of you, you could have also rounded up from 3.5 to 4 stars, that’s what they taught us in maths back in the days, hahaha. Joking aside, thank you so much for your constructive feedback, we really appreciate it!! We are very happy you liked the good communication from our end and the excellent instructions overall, very happy about that!! Regarding the floors, the balcony bedroom is on the 3rd floor (US American 4th floor) and yes, these old Victorian town houses unfortunately don't have any space for modern elevators, so we always hope that our Muse Haus mates appreciate the free work-out they get in case they book rooms on 2nd floors and above ;-) Oh and we will double check if we communicate the floor level in the description, when we checked last time, it had been included. And we also apologize about the London heat wave, currently it's back to wet and cold again, its not easy for us to influence the weather. But the last 3 years, London indeed had heat waves of more than 2 weeks, which is very unusual, so we are thinking about installing air conditioners, at least in the top floor bedrooms. For now we recommend opening the big sliding door of the balcony and the big window in the bathroom, which should provide a strong cross breeze, we are so sorry you didn’t find the big window in the bathroom, its behind the blinds ;-( Next time just text us via our live chat or via the messenger, we are here to help 24/7, instantly! This other window you are mentioning is not broken but we locked it, so people cannot open it (health and security reasons), but the bathroom windows is a lot bigger anyway. After 9pm, London usually cools down during these heat waves. Our house keeper also tries to keep windows open during the day so the rooms are well temperatured when Haus mates come back home, we are so sorry she might have forgotten it the night you stayed with us. All rooms come with the most modern and effective tower fans, again sorry we weren't able to do more here. We do have more fans in our storages, however, next time please contact the team via live chat and we will sort it out for you on the spot! We are quite sure there are no light switches outside the room for the room inside, this is very strange. We will look into that anyway. Thanks for trying out the Muse Haus, make sure next time you come maybe rent a room which is on the ground floor or first floor only, you can double check with the team before you book. Have a safe trip home and the very best regards!!