Great apartment! Excellent sea view and best location in Copacabana. 24 hour doorman. In front of the events at the beach, subway, bus station, pharmacy, restaurants, bars, banks and others.
Short Horror movie: The reservation was from Friday to Sunday, and we were going to Arrive "saturday" at 1 am... Larissa Canceled our reservation at almost 1 am (local time in Rio) and even after I told her that we were going to arrive at 1am. She didn't even have the courtesy to tell us that she wasn't able to have us. In the description she claims that the check-in time was "flexible" and thats why we booked her apartment since the check-in time was "flexible". I even texted her right away after I made the reservation saying that we were arriving by that time, and I got no response from her. To my surprise, we received an email from Airbnb saying that "unfortunely" the host had to cancel. I was extremely disappointed and caught off guard, because she waited until almost 1 am to cancel a reservation that was made ahead of time. She should've canceled the reservation ahead of time, because she knew that she wasn't able to have us, but she didn't cancel it. She waited until it was past midnight to do so, leaving us with no hope of finding anywhere to sleep. I would not recommed booking with Larissa because she was extremely unreliable and cost me to be stranded in the middle of the night with no place to stay. She is just not trustworthy.
Response from Larissa Latinoff:
First of all, I would like to say that our apartment was in an automatic reservation, and also with the flexible advertisement. We as hosts, understand that our guests have each one a way to get to Rio de Janeiro, whether by bus, plane or Private car. We understand that each guest has a different time of arrival and departure. With this, we avoid the maximum incoming and outgoing guests on the same day, just to avoid conflict. We want to ensure that our host can be free in their schedules. As long as this is not synonymous with the host wanting to arrive or leave the schedule that by the time they want to, we have limits. Our apartment is situated in condominium with families, and we have rules to follow, according to the laws of the building. When I finished my work day (Airbnb is not my official job, I take care of the online part to help my mother, which renting it's her official work) I tried to contact Jean, to warn that we could not continue with the reservation because of the super late time schedule, neither I, or my mother had success. With that, I had to get in touch with Airbnb and say that the reservation should be canceled because I would not make my mother, at the age of 64, receive them at 1am in the middle of the street in Rio de Janeiro. By the time Jean received Airbnb cancelation message, it was 1am because was the time they arrived at the airport. Remembering that Jean made the reservation only a few hours before his arrival.
We had a lovely stay! The place is exactly as described with a view that can't be beat! Larissa was very accommodating with our requests and super flexible with our departure time. We absolutely loved the location of the apartment. It was at the end of Copacabana within walking distance to Ipanema and tons of awesome restaurants. Definitely recommend!
This host has 9 reviews for other properties.View other reviews
I'm Larissa Latinoff. I work with my mother in Rio Mazzal Company , she works in the rental business for more than 20 years. Came to visit the most beautiful city in the world.
Languages: English, Español, Português, עברית
Response rate: 100%
Response time: within an hour