Yes, this is our home, and when we rent the entire main floor we are in residence in a lower studio apartment. This is explained fully in the description of our property. We are required to be in residence for insurance purposes. We do our best to minimize our presence in every way possible in order to respect the privacy of our guests at all times. The property is large and the gardens require maintenance and daily watering so at these times we are ‘visible’ on the property. In addition, we list in our description that the hot tub and the grounds are common space with the other two apartments. As to the incident regarding entering the house, we normally would never enter without prior notice, but as it was an emergency and as previous emails through Airbnb had not been returned immediately, I made an exception. I needed to gain immediate access to a cupboard. The doorbell was rung three times, each time with a minute between, allowing the guests to come to the door. When there was no answer I entered the front hall and called out loudly to ascertain if anyone was home. When no one answered only then did I enter. At the bedroom door, I again knocked and called out and did not get an answer. Finally, it was at the bathroom door when I knocked and called out, that someone answered. I apologized profusely and explained my reason for entry. I then left and asked the guest if they would mind letting me have access at their convenience. This is a private residence. Even in a hotel, the housecleaning staff have service access. As to the clothing, there are many drawers set aside and left empty for guests to use. All drawers, cupboards and closets are well marked. Regarding the personal photos and decor items, I have stayed in many Airbnb homes around the world and always found this to be part of the charm Esther than a deterrent. My recommendation to this guest? Next time, book a hotel.