Thank you for taking the time to leave such a detailed review. Bumblebee Cottage is located on The Bay Filey, a holiday home development with a mixture of brick-built cottages, apartments and wooden-clad beach houses, all of which are holiday homes. Although there are several areas where there are no pavements, the site management company have taken steps to help with traffic calming, including imposing a site-wide speed limit and making the road at the back of Bumblebee one-way. It’s a shame that you felt unable to explore the site as the cottage is less than 2 minutes walk away from the football pitch and meadow which are surrounded by lots of open ground away from the roads, where your children could have run around to their hearts' content without worry. In addition you would perhaps have found the large children’s play area which has been well used by many of my guests since it opened in December 2017. As you state in your review I made several attempts to fix the issues you raised, including one where the person who I had engaged to sort it was turned away by yourselves. These were resolved during the changeover following your check-out. Thank you for mentioning the TV in the master bedroom. I was not aware of this but will have it checked and fixed at the next changeover. Alternatively it could be due to an intermittent issue related to the signal from the mast in Scarborough. As we supply over 150 DVDs, a smart TV, many games, toys, books, a dolls house, table-top theatre and fibre broadband this is usually enough to keep our guests entertained.
I’m sorry that you did not have as restful a break as you’d hoped. Holidays as a family are a great way to relax together and it is important to get it right. Bumblebee was obviously not a good fit for you and I hope you have better luck next time.