Hot tubThis is one of few homes in this area that has this feature.
Berwind is at walking distance from the beach and within 5 miles from Restaurants, kiosks, large groceries stores and an Outlet mall. Within 15 miles, you can enjoy snorkeling, scuba diving, fishing, sailing, horse riding and a bio-luminescent bay.
Laptop friendly workspace
Not suitable for pets
Check-in time is flexible
Check out by 5PM
Step-free access to the home’s entrance
Wide doorway to the home’s entrance
The pool, beach and community security were all very good, except for the lack of the hot tub. Because we had to keep the storm screens closed for security, the apartment felt like a bunker. The mattresses were clean but not very comfortable. Be prepared for no TV or radio, no…
Response from Ruskain:
We are surprised with Charle's comments and we would like to clarify a few details. The sliding door lock works. We place a stopper as a secondary security measure, which may have caused some confusion; there is no need to keep the storm shutters closed. It is possible that Charles had some difficulties using the sliding door. If he had contacted us, we would have been able to help him avoid needing to keep the storm shutters closed, which obviously make the apartment turn very dark and feel small. In fact, I opened the storm shutters at the time of check-in. We have never advertised the things that were mentioned, in particular hot tub, toaster and tv/radio. We personally set up the wifi for Charle's family at check-in; so far, it has worked for our prior guests. We would have liked to know real-time if it wasn't working so we could contact the complex administrator. In addition, we take great pride in cleanliness. Our entire family went to the apartment a few days before Charle's arrival to clean (including the second bathroom). The distances from the different attractions are relative : the bioluminescent bay is 25 minutes away; the map clearly shows the apartment is 20 min away from the airport and 30 min away from Old San Juan; and there are many attractions less than 30 minutes away from the apartment. But most importantly, we make ourselves available at any time to answer questions and to ensure that our guests have a pleasant stay. We take every review seriously and have taken all of Charle's feedback to heart. To our future guests, please rest assured that we will work hard to ensure you'll have a good stay. Sincerely, Ruskain
I'm a Civil Engineer graduated from UNAM (Universidad Nacional Autónoma de México. I live in San Juan, Puerto Rico. I'm married with Sylvia Alvarez and have a daughter. I like to watch sports: baseball, soccer, tennis... My favorite travel destinations are: NYC, Dominican Republ…
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