As we can read from all the reviews we are appreciated because we answer always and quickly to the calls. Being a mobile phone just to be always available, it may happen to be temporarily unavailable but it is a matter of minutes and in fact we recalled immediately.
The problem was that you were in the rain because you could not open the door of the studio (it's the first time that happens to us!) because you used to put the key in the patch on the contrary !! in fact, then, with our telephone help ... you succeeded.
It is not correct to give a low judgment to the structure for a problem that depended exclusively on you !!
As for supplies, being a holiday home, we give a complete supply at the beginning and, in the case of longer stays, another cleaning and additional intermediate supply. Of course, guests are shopping and we are always available for additional supplies, separately, on request.