Casitas del Mar offers you the opportunity to experience the welcoming local ambiance, collect beautiful shells and sea glass as you stroll along the shore or relax on the patio as you watch the world, and perhaps a few dolphins, go by.
Free parking on premises
Not suitable for pets
No parties or events
Not safe or suitable for children (0-12 years)
Check-in is anytime after 3PM
Check out by 11AM
The casita was spotless, pleasantly decorated and well stocked with everything a guest would need. Seeing and hearing the crashing waves of the Caribbean right across the road was wonderful. Check-in was great with Marcela giving us great tips on where to eat, where to shop, et…
Response from Joyce:
Marla, we are so sorry about your terrible experience. It seems events conspired against you in almost every way possible. It was your first night and no one could've predicted such an extended power outage. We live right next door, behind the casitas, and were not affected however everyone in the block north and 2 blocks south of the casita were without power for almost 14 hours. I only became aware that the power was out at 11 p.m. and so was not able to offer you any advice. It must've been very stuffy with the windows closed and no AC. It would've been safe to open the window above the sliding glass doors but, on your first night and without lights, you probably didn't think of or see that option. As you probably noted in my package of information, I caution about keeping doors and windows secured. Isla Mujeres is generally a very safe island but thieves seem to take any opportunity they see. I can only imagine how frightened you must've been. We did appreciate that you called and left the key with us rather than leave the casita unlocked. If my husband seemed matter-of-fact about the whole thing please understand he really was flummoxed by the whole situation. It was 7 a.m. when you called and he had just got out of bed. His first thought was that someone was probably calling the wrong number. When he understood that you were leaving he quickly got dressed and went to the casita but you were already packed, loaded and ready to leave. He said he really didn't know what to say. We are not usually heavy sleepers and can't figure out why we didn't hear you knocking on our door. Or were you knocking on the wooden gate? I could understand not being able to hear that. We have had very rare incidents of theft in the past and have always worked with our clients to make sure a police report was filed and their stolen items were cancelled. I wish we had had the opportunity to talk to you and your husband; even if you had decided to leave the casitas, perhaps you would not have cancelled your vacation. Again, we are very sorry that you had such a negative experience.
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