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Lounge Room
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Jacaranda House

Bob User Profile
Bob

Jacaranda House

8 guests
4 bedrooms
8 beds
1.5 baths
8 guests
4 bedrooms
8 beds
1.5 baths

A family oriented holiday house in Paynesville on the beautiful Gippsland Lakes.

Amenities

Free parking on premises
Kitchen
Air conditioning
Essentials
Washer
TV

House Rules

No smoking
No parties or events
Check-in time is 2PM - 10PM
Check out by 10AM

Availability

17 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Dean User Profile
Dean
February 2018
Great services great place to live
Danni User Profile
Danni
December 2016
Bob's place is great location and neighborhood location is so close to Raymond Island. It will be easier to call /Text Bob if you need some helps. Host doesn't really respond the air bnb message. My family really love the garden, host have a guide book to tell you about the l…
Bob User Profile
Response from Bob:
There was a spare gas bottle ready to be swapped over if Danni had contacted me - I live less than 1km from the house so it is easy to attend to ANY problem!
December 2016
Hanny User Profile
Hanny
October 2016
Thank you bob and nairie for welcomed us at their home. We enjoy our 2 nights at your place. But just something maybe you need to improve, better you provide enough paper towel, tissue box, pepper and salt, lucky we brought some from home.
Bob User Profile
Response from Bob:
They were there!! - although we don't normally supply tissues, there were plenty of paper napkins in the holder...a roll of paper towels was in the corner cupboard under the bench, and bulk pepper and salt (and sugar, coffee, oil etc) are found in the overhead cupboard next to the window! Nevertheless, we obviously didn't point out the locations of the reserve supplies to Hanny on her arrival - we will remember for other guests!
October 2016
Charma User Profile
Charma
October 2016
Bob is an excellent host, meeting us at the property to show us everything and making sure we had everything we needed. The house is really practical and our kids didn't want to leave to go to the park as they 'had a whole park at the house'. The kids had a great time climbing tr…
Abdur User Profile
Abdur
July 2016
Bob was great, flexible and help full. Fantastic house, spacious and clean. Thanks Bob, hoping to see you again next month
Edel User Profile
Edel
March 2016
Bob is very friendly, he welcomed us on arrival and provided maps of the area. The house was ideal for our needs - 3 couples and 3 dogs. The yard is a great size for the dogs to run around freely. The kitchen was well equipped and the sitting room has lots of couches for us all …
Bob User Profile
Response from Bob:
I do (and did!) apologise for the lack of the "essentials" - normally fresh milk and fruit juice is provided for a guest's arrival, (together with tea, coffee and sugar)- but I had been travelling myself and only got back in time to welcome Edel to the house - It was Good Friday, which meant that the shops were closed so I was not able to get the fresh stuff!! As to check out time, Edel did ask what time was checkout, and when I said it was normally 10AM, she did not ask if it could be later - however, as we did not have anyone coming in on her departure day it could have been later - sorry about the confusion.
March 2016
Nghi User Profile
Nghi
January 2016
THe house adverting to sleep 8 and upon booking I had informed Bob we have 7adults + 4 kids (age 15y, 12y, 8y and 7y) and the kids can all sleep in their sleeping bags in the lounge and we had to pay extra for the kids which was fair. But Bob had forgotten about size of the gp an…
Bob User Profile
Response from Bob:
I am very disappointed with this review. Like all my guests, I welcomed Nghi and her large group when they arrived, showed them the house, gave some advice about things to do and places to go, and finally requested that if there were ANY issues, that they immediately contact me to have the problem resolved (I live less than five minutes away!). Unfortunately there was NO contact - so I wasn't aware that Nghi had some issues. I also would like to note that the house is let as a furnished holiday house, NOT a serviced apartment. Items such as bathroom handwash, toilet paper and dishwashing liquid are supplied on arrival, but guests are expected to cater for themselves for the remainder of their stay. In relation to cleanliness, all sheets, doona covers, pillow slips and towels are freshly laundered for every incoming guest/group. The house is completely cleaned EVERY time there is a changeover (and refreshed immediately before an occupancy if there happens to be a gap between guests!). . I admit the lounge carpet did have a couple of small marks - the results of a very busy season - but the carpet was certainly clean, with all spots having been treated with spot remover before vacuuming. As for the bathroom, as always it was spotless when Nghi's party arrived, but it certainly was not when they left - long hair tangled in the shower drain and bath plughole, and more long hair left on the floor, vanity and in the bedrooms. Nghi did agree to pay an additional nightly fee as her party was well in excess of the normal maximum of eight, as you can see in her review (actually I think there were thirteen in all!!). However, she did not include the additional fee in her payment to airbnb, and when asked about it after the group had left, she now has the temerity to refuse to pay the outstanding cost! I will certainly not accept another booking from this group, and do not recommend this guest to other hosts.
January 2016

Hosted by Bob

Paynesville, AustraliaJoined in October 2014
Bob User Profile
18 Reviews
A semi-retired security consultant, gregarious and garrulous...I love to help my guests make the most of their time in the hidden gem of the Gippsland Lakes. My favourite way to spend time is afloat, be it on my own cruiser, or when travelling, by exploring a new city by ferry…
Languages: Français
Response rate: 100%
Response time: within a few hours
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