Quiet room and flat, but friendly place for socialize, flat ideally located. 10 mins walking to Broad St., 30 mins to New St, 5 mins to a big Morrisons Supermarket. Several Restaurants+Taxi company next door. Bus stop+24h shop round the corner.
Not suitable for pets
No parties or events
I booked 10 nights and did not meet Manu. I only met Ali on last day to hand over keys. However, they seemed to have "volunteers", one of whom is named Sam, received me and showed me my room. Sam was a good host. This accommodation is very near to eateries and convenience stores…
We had emailed with Manu and Ali prior to our arrival regarding what time we would be there, and we were told it wasn't a problem; that our room would be ready for us to drop our bags before starting our day. The room we were given was not ready, and instead we were told not to l…
Response from Manuel (Manu):
I am really sorry Creighton that you had such a bad experience of staying 1 night. Let me make it clear as described on the profile that the place is under redecoration and so it is pretty busy with bookings and everything else on top which you were aware of already. Further it was very difficult to communicate with you in regards to updates and changes to situations and booking as your phone was not working and I tried many times to call you directly but to no avail to tell you about the room mix-up. The person who welcomed you was Sam our volunteer working here who had recently started so he also was learning the routine and everything here. Firstly I CLEARLY mentioned to you on our airbnb conversation to ask for ALI on arrival if it wasn't me that didn't open the door for you but instead you were in a rush to leave for the city centre as soon as the keys were given to you. So I'm guessing you neither introduced yourselves or asked for the name of the person that welcomed you? What a strange way to enter a property and meet someone. Secondly it was made very clear that your room might not be ready until 2pm so I can't understand why and how you think we could clean the room if you had locked it and left with the keys to the centre so fast upon arrival. What Sam should have told you was I have spare key set for all rooms so all your personal belongings were very safe whilst we cleaned and prepared room as I was locking whilst it was not being cleaned, so all your belongings were safe. Yes there was a mix up with the rooms unfortunately and your original room was already ready from the beginning but if your phone was working or you checked your airbnb message or you asked for ME after your arrival or introduced yourselves to Sam you would see I tried to contact you and tell you this about this mix up and none of it would have happened. You're personal belongings were safely secured in your original room locked with key and perfectly safe as you found after arrival from centre. I'm sorry Sam didn't provide you with the wi-fi password and you had to wander the corridors even though my room was opposite your room and I had been at the apartment the whole day. The person who gave you the wi-fi password after your wandering the corridor was the girl staying next door to your room and a friend of mines so I guess it wasn't so much wandering as she was next door room. We have daily cleaning every morning at 11am once everyone finished their showers and bathroom activities, if there was a flood of water and urine smell before this time there's not much we can do about individual housemates habits and poor attention to using the bathrooms. As you checked out before 11am I guess this was early morning by others but we definitely do not have this issues from the long term people staying here. I would advise for future that you bring a working phone when traveling and ask for the main person you booked with upon arrival unless otherwise stated, that will surely avoid any problems in the future. Wish you the best and hope you have better experiences for your future travels - Kind Regards ALI
Ali was really nice and helpful, and there was a cute kitten. Actually my room was not the room showed in the (Website hidden by Airbnb) was still comfortable with a double bed. Ali很热情，屋里有只漂亮的粘人的小黑猫…我实际住的房间不是图上显示的那个，不过差不多。一共三层楼有很多短租出去的房间。床很舒服，房间也不算太小。周围环境看起来可能会有点吓人因为伯明翰外来人口就是很多…
The place has just been renovated (October 2015), based on comments and advise left by previous guests but if you still have any specific issue you would like to highlight, please be kind enough to let me know this when you are here in person as direct feedback is also welcomed. …
Languages: English, Español
Response rate: 100%
Response time: within an hour
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