Robert, the review you posted was inaccurate. You mentioned that "Vacations Perfected" barged in your room. As I told you over the phone numerous times while you childishly cussed at me, this was not an employee of Vacations Perfected. It was an employee of the 709 room complex, an Emerald View Management employee. Also, while you cussed at me, you stated your child was asleep. You never said your wife was in the shower. In fact, your wife texted us and said it's good she was NOT in the shower. Your story doesn't seem to line up. As I told you over the phone, the employees were racing through the complex in an emergency to remove all balcony furniture in preparation for potential tropical storm winds from Hurricane Irma. After I talked to the maintenance rep from the complex, he told me that he banged on the door loudly twice so that anyone in the room would be able to hear him. After no answer he attempted to type in his door code when you ran over and locked him out. Then you cussed at him asking what he wanted. He informed you who he was and what his purpose was. I'm told you cussed at him again. Then he told you it was an emergency for storm prep and you opened the door. Then you cussed at him the entire time he was in the room doing his job to protect the complex.
It's sad that you gave a 1 star review of your entire stay for the issue. If you're going to take the time to leave a review, please be honest. We opened our doors to your family in a time of need, during Hurricane Irma, and provided a very fair price on a great stay while everyone else was increasing rates on hurricane evacuees. You cussed at our employee over the phone non-stop even though Rodney repeatedly apologized to you and explained what the complex employees were doing. He also gave you the number for security so you could share your concern with them. Not once did Rodney ever receive an apology for the childish way that you talked to him. You rated out communication as 1 star. We missed one phone call from you. You texted us. We called you back within 2 minutes, which is when you cussed us out.
Shame on you Robert.