Thank you for your review. We are sorry that the situation has come to the resolution center. We know that the damages were not done on purpose, but the fact that we were not warned as soon as you noticed the A/C leaking, caused significant damage to the floor. We understand you were trying to do good by putting down towels but the only solution was shut down the A/C and to call us asap. With the A/C turned on, the leak lasted 4 days.
Had we known right away, we would have had the chance to repair it on the spot, which would have avoided all this situation. Please note that we greet everyone in person and our cleaning crew checks everything out after each departure. Following the previous guests, there were no issue with the A/C and everything was working fine. Also, you were only asked to pay for the damages due to the 4 day leak, not to repair the leak itself.
We appreciate your good words on the location filled with great places to eat, drink and shop. You are welcome back anytime in our apartments.
Best regards, MTL Vacation Rentals