Though most of our Airbnb guests are wonderful, the experience with Tom wasn't. In addition to the condo being left in poor condition, Tom wasn't an easy individual to please which his comments substantiate.
To add context to those fore mentioned comments, there isn't a generator anywhere near this condo (nor does it make sense one would be running continuously as the complex has power like any normal home). Additionally, the refrigerator is not noisy and has a compressor like all frigs which comes on from time to time to keep the contents cool. It is our impression Tom is quite sensitive to noise.
As stated in the Welcome Notebook, our condos are oceanfront and even though the windows are cleaned often, they will get dried salt on them from due to the proximity to the ocean. Each condo has a hose to quickly wash away the salt which Tom clearly took advantage of.
Regarding the Wi-Fi, the condo is equipped with a modem and router like most typical homes. It is impossible to have a poor connection as the router is in the main living area and covers the entire condo. Unfortunately we are unable to solve specific device issues as Tom encountered with his personal devices.
We hope this adds some context to Tom's stay and certainly appreciate constructive feedback from our guests and strive to insure each stay is as pleasant as possible.