We feel regret to learn that you were feeling disappointing
towards your staying experience at our listing this time.
Kindly let us counter verify the conversation earlier regarding your stay this time.
In fact, we have mentioned beforehand many times that if during your check-in or during your stay,
should you find any matters or concerns (like this time about the matter which would need our attention or prompt action on it),
we certainly would have immediately taken action to learn the actual situation by sending our cleaner or our staff and to do the cleaning
instead of letting our guests to stay in a uncomfortable environment that is so unpleasant to them.
And we did send you message after you have checked-in saying that "If you have any concern, please feel free to contact us!".
It's quite awkward that we could not have the opportunity to be aware of your unsatisfaction.
We then received a bad review all out of a sudden, we are afraid to say that you have left us in astonishment.
By the way, we would monitor the room condition frequently and to ask our cleaning company to pay utmost attention when carrying out the duty.
Regarding Sofa bed/Oldness of the building/Ongoing construction near by,
these are all written down on the room introduction of which
the guests should have go through it before the reservation.
We then would appreciate your understanding on these matters.
Nevertheless, we would take into consideration your comments seriously and to keep on improving our service
in order to earn full satisfaction from our guests.