I booked Ms. Dea's house last April 28 for my sister and 2 friends whse having a vaca in boracay. On the application airbnb, place is still available for booking. I immidiatley booked the place bec at that time its very hard to find a palce in Boracay. Ms. Dea did not respond asap as expected. Only I was able to talk to her neice which I've found the number on the (SENSITIVE CONTENTS HIDDEN) account of the said resort. She told me that they are going to check if there is available room for my sister and will get back to me. Come the night of the day I booked, her neice called me to say how they are sorry that the place is already fully booked. The bad thing about this is that my credit card already sent me a confirmation of payment. I message Ms. Dea to help us on a refund, she said she will just return it if Airbnb will remit the payment. She explained that her application was shot down and she cannot open her account thats why she cannot control bookings, which I know is not my fault. I already received a bill including the amount of her place, and I am afraid I will be left with no choice but to pay fort it. I dont have anything against Ms. Dea. I hope Airbnb will do something about it.