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Ecoluxe Private Beachfront Villa: chef + concierge

Dave & Jenny User Profile
Dave & Jenny

Ecoluxe Private Beachfront Villa: chef + concierge

8 guests
4 bedrooms
8 beds
4.5 baths
8 guests
4 bedrooms
8 beds
4.5 baths
HOME HIGHLIGHTS
BreakfastThis is one of few homes in this area that has this feature.
Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.

Casa Xixim is more than just a vacation rental – it's a fully-staffed, curated experience. Imagine having the services of a boutique hotel at a private ecoluxe beachfront villa: gourmet meals, bespoke concierge, private pool, freshly raked beach each morning, snorkel gear, kayaks and more. The Casa Xixim vibe is a unique blend of refined luxury and laid back style. Located on Soliman Bay in Tulum, Mexico. Concierge, chef and daily housekeeping included in every reservation!

Amenities

Air conditioning
Essentials
Wifi
Children’s books and toys
Children’s dinnerware
High chair

Sleeping arrangements

Bedroom 1
1 king bed, 1 sofa bed
Bedroom 2
2 queen beds, 1 sofa bed
Bedroom 3
1 king bed
Bedroom 4
1 king bed, 1 sofa bed

House Rules

No smoking
No pets
No parties or events
Check-in is anytime after 3PM
Check out by 11AM

Availability

22 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Nina User Profile
Nina
August 2018
We all really loved our family holiday (6 adults and 4 kids) at Casa Xixim. Simple effective booking and communication with Jenny the owner. Staff were all fantastic and a real asset to Casa Xixim. House is amazing the pictures are a true representation of the home, lovely cool b…
Ali Can User Profile
Ali Can
July 2018
We stayed at Casa Xixim with 4 kids, 1 infant and 5 adults for a total of 12 days in July 2018. Even though I didn't get along with the actual house owner; Jenny, I still write down an objective review-so you can decide yourself. The best thing about Casa Xixim are the staff that…
Dave & Jenny User Profile
Response from Dave & Jenny:
Hello review readers! Waking up to this review today was a big bummer but not surprising. First off reader, we’d love to have you! Casa Xixim has been a labor of love and our focus is on offering an amazing vacation at our slice of paradise. We suspect this review was not written by Ali, but instead his wife Sinem. Back when Ali first requested to book Casa Xixim he asked if we could change our rule of only 4 kids and allow his group to bring 5 kids, because they were bringing a nanny with them. That sounded reasonable so we agreed to be flexible with that rule. He was super polite and easy to communicate with. Things quickly changed. Several days passed and I received another booking request for different dates by his wife Sinem. She didn’t want to book another stay, but instead used this fake request to insist that we allow her to bring her dog. We have a strict no pets policy (clearly listed) and I reminded her of that, and asked her to only contact me through Ali’s official booking. However, Sinem continued to badger me through her fake booking request. Eventually when she realized we wouldn’t change our no pet rule, Sinem demanded that we cancel the booking and give her a full refund (also not our cancelation policy). Her badgering lasted until a week up to their arrival, even after I had an Airbnb Moderator get involved. This was a first for us and I was worried she would leave us a bad review. So here we are. We did our best and even then there are some situations that still fall short. For those of you still reading along, I’ll add some context to her specific complaints. I hope it’s helpful to hear both sides of the story and be able to determine if Casa Xixim is a good fit for your group. I'll try to be brief: 1) POOL: Sounds like the 5 kids got too much sand and sunscreen in the pool. A foot bath and beach shower is provided. No diving, as listed in our rules. Yes, the pool surface has a texture because we thought slippery wasn’t safe for kids. 2) BEACH: So heartbreaking to hear Simen may not have fully appreciated the back breaking work to clean and rake the beach for her each morning. Soliman Bay is rugged, has seasonal seaweed (not as dramatic as Tulum) and is full of coral (alive, and yes sadly some dead). We provide aqua shoes, 2 kayaks, 1 SUP board & snorkel gear for tons of fun. The bay has a reef, clear turquoise sandy bottom patches, a grassy/rocky shoreline, and a white sandy beach 3) WINDOWS: Did she read our house description regarding screened windows & sliding doors? We have no glass by design. If any screen has a hole please inform us as we can get that fixed lickety split! 4) LAUNDRY: No washer/dryer as listed. If laundry service is causing harm please let us know right away. 5) BUGS: Yes, it can be buggy. Good thing we have resident geckos that help keep that in check. We are in the jungle after all, and we are living in their home. It’s all an adventure! In closing, today’s lesson for us is take the lumps as they come and try to do better next time. Please know that we are in constant contact over (Hidden by Airbnb) with our Concierge and House Manager. We all really want everyone to have a wonderful time. Please don't hesitate to reach out to us, we’re happy to answer any questions for clarity!
July 2018
Liv User Profile
Liv
April 2018
The house is just as amazing in person as the the pictures (and better)! The chefs are so talented and the food will exceed any expectations you may have. The location on the beach with the pool and the open air spaces of the house makes it enjoyable from every room. The concie…
Andrea User Profile
Andrea
March 2018
Perfect place for a family vacation! Exceed our expectations.
Dave & Jenny User Profile
Response from Dave & Jenny:
Thank you Andrea. We enjoyed hosting you and we hope you'll be back again!
March 2018
Julieann User Profile
Julieann
January 2018
This house was beyond words. It was stunning and had the most amazing staff. I can't wait to stay there again.
Emily User Profile
Emily
December 2017
We had a wonderful time and everything was terrific! From the beautiful house and picturesque beach, to the delicious dishes from the chefs, to the attentive house manager and to the impeccably clean villa, we couldn't ask for more. If they could only do something about the mos…
Jorge User Profile
Jorge
April 2017
This place met or exceeded all of our, admittedly high, expectations. It's truly marvelous. The chefs were fantastic, the location great. Highly recommended!
Dave & Jenny User Profile
Response from Dave & Jenny:
Thank you for being such great guests! So glad to hear you enjoyed yourselves. Please come back again :-)
April 2017

Hosted by Dave & Jenny

San Francisco, California, United StatesJoined in December 2014
Dave & Jenny User Profile
23 Reviews
Verified
Like many travelers who visit the Yucatan, it left a lasting impression on us. Ever since our first visit to Soliman Bay we have been dreaming about building this home. All told it’s been over 10 years in the making and we’ve met some wonderful people along the way. We are gratef…
Languages: English, Español
Response rate: 100%
Response time: within a few hours
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