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A beautiful, contemporary self catering apartment in a modern secure complex opposite the beach in Hout Bay, Cape Town, South Africa.
Free parking on premises
1 double bed
1 double bed
Not suitable for pets
No parties or events
Check-in is anytime after 2PM
Check out by 9AM
Whilst we had a good stay I can't give this listing 5 stars. To start off with the positives, the apartment is a great size, the towels are hotel grade, the kitchen is well equipped, there are plenty of brochures of tourist activities available and the beds are comfortable. No…
Response from Lee:
We are glad you enjoyed your visit to South Africa, Hout Bay and the apartment and we appreciate your feedback. We don’t offer a hair dryer, as stated on the profile, due to previous thefts and generally we don’t put tea and soap products in because we have done so previously and find that, with so many products and personal tastes, people prefer to buy their own and therefore what we put in just goes to waste. From my experience some rentals do put in soap, tea and the like, some don't. Some even put in bottled water or a complimentary bottle of wine so I will keep options open for next season if I see the right thing to put in. Regrettably, Cape Town is in its 4th month of its worst drought in 25 years, with severe water restrictions imposed on us all by the local Authorities so no watering of gardens or cleaning of cars and pools is permitted, as dam levels in April were already critical and the priority is to focus on not having to cut water supplies and minimise water usage. This is entirely out of our control and a temporary situation until the rains return. You must appreciate that everyone is working extremely hard to use minimal water, that includes not washing cars, windows and even pool covers. We closed the pool a few days before your arrival because the water temperature gets too cold at this time of year and we get wind and leaves whereby one day you have a tidy clean garden and the next its full of sand and leaves. As mentioned on my airbnb page I am always available to call round and quickly tidy and clean up after the winds have blown, if needed. It never crossed my mind to change the garden picture on my profile page because all of my guests booked last year and I have to say, have been incredibly supportive of the issue surrounding the drought and fully appreciate the position everyone here is in with regard to dry gardens. I would go further to say that our guests this season all arrived being very aware of the drought situation and showing willing to support the community through minimising water usage themselves. I don’t feel my profile picture misleads anyone and none of my guests this season have made inference to that; if they did, then of course I would deal with that accordingly. As we don’t now take bookings until Dec 2017/Jan 2018 I see no reason to change that image and the garden will return hopefully to its former green state once we get rain. In South Africa internet is extremely expensive and there are little or no cost effective prepaid packages for non fibre customers. Many areas, including Hout Bay, still don't have fibre and in a time where guests use iPhones and high data usage, we feel it fair that guests pay their own way for WIFI and this is not uncommon at holiday accommodation here. It also means there is no limit imposed to wifi usage which I feel would be more inconvenient and annoying to many guests. As and when Hout Bay moves to fibre and reasonable wifi packages become available we will be putting that in place at the apartment for guests ease and I will make this clear on the air bnb profile. I do explain to everyone that the Vodacom shop to top up is just a 2 minute walk away in the local shopping centre and that they only need top up using the SIM already provided. I manage the prepaid electric myself and ensure adequate available for the duration of the stay and, if ever required, can easily and quickly top up remotely, but to date this has never been necessary. Finally, I was very sorry to read of the small hairs in the bathroom and I apologise as that was a total surprise to me. Our cleaning staff have been with us for many years now and clean to the highest standards and this has always, thankfully, been reflected in the reviews we receive. It is also really important to us that our guests arrive to a clean, tidy, safe and comfortable environment when they visit. Thank you for being such a pleasant guest and for leaving the apartment in a tidy manner, it is always much appreciated. Regards Lee
Languages: English, Español
Response rate: 100%
Response time: within a few hours
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