Marc was not able to stay at our property as I missed his booking. Refunded the amount via AirBnb and for the AirBnB booking fee I have processed the refund via our local bank. Even the amount that he demanded because of the cellphone charges he used texting and calling me was processed for refund.
Situation : All the bookings I've had via AirBnB has successfully stayed with us. Marc's reservation, however, I have unfortunately missed. This is my mistake and I totally understand the frustration he has experienced for this miscommunication.
I am a proud host of Airbnb and I offer our place to earn extra money for my family's day to day living. My mom's property is her pride and joy. Because of her age, my mom is not internet savy and relies on me for AirBnB booking. I have a job outside of AirBnB, that is not an excuse to miss this important booking I know, but I also have to earn a living and I am very sad to miss Marc's reservation as he was not able to experience my mom's warm welcome to our guests.
With that being said, I acknowledge my mistake that as a host I have a responibility. BUT that does not mean common decency would be forgotten. His rudeness was, again, understable but borderline offensive. I totally get where you're coming from but if you think that 1,100 pesos and few changes has bought you the right to treat and talk to me with no manners, grace or just simple decency THAT I Would not tolerate.
I have apologized and I know that the inconvenience you experienced would not change with this apology. However, if you're a "traveler" you should've known better that these travel mishaps happens all the time so might as well take it with a grain of salt. I am a traveler as well and if the same situation happens, I would also be frustrated but my EDUCATION has taught me better than to start treating a host with NO DIGNITY just because she missed your reservation.
Overall, I understand my mistake and take accountability for that and I'll move forward with the lessons I've learned. Thank you for your feedback.
BUT, if you're a future host to Marc, please accept him with caution because decency comes to him only if it's convenient.