Despite the strict cancellation policy, on several occasions I have refunded the money to guests, attending to their just reasons to advance their departure, have to cancel, etc. It was not necessary to invent non-existent problems with obvious bad intention, criticizing the communication, cleaning, neighborhood, etc. Luckily, I receive so many guests, most of them from your country, who are such good and friendly people. They are very communicative and appreciate the efforts we make here to provide a good service.They feel good with our service and sometimes give constructive recommendations, which we appreciate. Generally, we say goodbye with hugs and shake hands with the desire to see each other again. I have consulted with some Marina House clients about your review and concluded that Sade´s group have "0 Stars on Honesty".