Sorry that you were not comfortable in our house. But if you read the description it clearly says the internet sucks, its not just here its nationwide. There is only aircon in the master bedroom witch is also stated in the house description. This guest arrived one day late and we gave a refund for that day, then the guest checked out after just one night, our policy is no refund and we still gave one more day refund so that totals 2 days refund for a 5 night booking. The manager said you would get some refund not for the whole stay since the fault was not with us but with the guests ability to read and comprehend. So once more, there is internet but sometimes its really slow or totally down, there is air-condition but only in the master bedroom. Will install one more air conditioner in the upstairs bedroom in september of 2017.