Hi Delphine Caisso, I was quite surprised to read this, especially as per your own admission you didn't stay there yourself. So let's set the record straight.
You claim a lack of contact "she only met Serenia on arrival" ? Well, I rented her a private studio so I certainly never promised anything else. Besides not only has your colleague never attempted to contact me during the stay or mentioned anything wrong, either personally or by phone or by email. but everything you claim in that report is in contradiction with what other tenants have reviewed.
For instance the washing machine is in the basement floor whereas the studio is on the 1st floor, so it's certainly not audible. It is used occasionally and not "from morning until late" as you wrongly report.
Cooking smell ? I live in that house as well so I can confidently say there is none. Even if other guests cook in their apartments, each one has a functioning extractor fan.
As to your claim of the studio being more like "a dorm"., just look at the pictures.That sums up any credibility your hearsay review might have had.
In addition, if there's a valid complaint, and that is of course always possible, I deal with it promptly. Your collegue never mentioned anything during her short stay.
I don't pretend to offer a 5 star accommodation, but it's certainly quiet and functional, as friends and long term tenants alike have reported on many occasions.