Modern and clean apartment located at 1 minute from the subway station NOSTRAND (A &C train) that is direct to Manhattan in only 4 stops.
Our (my boyfriend and I) experience at Hélène’s place was ok. It’s actually a flat she and her husband are renting downstairs for people. It’s not in their own place. We got to see them 2 or 3 times. On the « House Rules » paper we had in our bed on the first day, it says that yo…
Response from Helene:
Hello, Thanks for your review, I would like to go through some of the issues you mentioned : 1/ Guests are allowed : Guests can have visitors, for a dinner, a weekend, or even a week or 2 but you were already 2 people in the room, and you asked to have your sister for an entire week. There is only one double bed. I cannot have someone sleeping on the floor or on the couch for a week... Also, at the same time, one of the other roommate had the same request, it would have been too many people. We discussed about it, and you said that you understand. and as you mentioned, there is only one bathroom.... The room can accommodate 2 people maximum. It would have been ok if you were alone in your room, You could have asked before making the reservation as you knew about it. 2/ internet We have a professional broadband connection. This is the first time someone is complaining. I didn't receive your txt message. 3/ The AC is optional and extra, this is indicated in the description. This is because of the electric bill. Why didn't you come to me directly ? we could have negotiated something, or I could have provided a fan... 4/ The laundry : The washer is working, but the dryer is not working well, I asked the super to fix it. 5/ dishes : why didnt you say anything while you were in the apt ? I could have bought what you need. 5/ cleaning : I don't charge any cleaning fee. We have a cleaning lady coming once a week to clean the common areas you have to take care of your room. I am just asking the guests to leave the room in a correct way, but I also clean after them anyway to be sure the room is clean for the new guest. This is not a hotel, you stayed 3 months in the apt, I think this is normal to leave the room clean. 6/ Price The price reflects the market, please remember that there is a real service provided (cleaning lady, linen and bed sheets....) but if you thought it was too high, why did you book the room ? there is thousand of other rooms advertised on airbnb... I will take into consideration your feedback and will fix what can be fixed, I am just surprised that you didn't mention any of these things during your stay, even when I asked you if everything was fine ... Best regards
Hello, Kevin is a french photographer/artist ; and I am a market analyst, french as well. We would be happy to welcome you and make your experience in NyC as nice&easy as possible ! best Helene & kevin
Languages: English, Español, Français
Response rate: 100%
Response time: within a few hours
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