We were out with family all day and without cell or text access as we were on a lake. We were back in time for the guests’ estimated arrival—4:30-6 PM. Given that they didn’t show, I assumed the family had had a change of plans and tried to send a message through AirBnB but my account was inaccessible. We’ve had several power outages over the last several days and consequence internet outages. (Service out here in the country isn’t always reliable; thus I try to get as much info from guests as I can in advance.) I then had to leave again to join family for a picnic, but since I’d left instructions as to how to get themselves settled in, I knew they could acclimate if they arrived when I was out.
NB: Re: arriving w/o my being here, I’d sent the following in an email to Danica via AirBnB: I’ve blocked out certain info for security:
The drive is XX after the house. I share it with my neighbor. Park at the top on the XX. . We should be here. If not, just come on in through the XX. Go through XX, XX and XX and you'll see an Airbnb sign on the sliding door there.
There are other inaccuracies in the guest’s reporting that I don’t need to address here.
Back from the picnic, I saw that the guests had arrived so I introduced myself. At that point there were only two in the suite. The next morning there were three so I was thrown off since there’d been no mention of a late arrival when we spoke at c. 9:40. When I finally could get on to AirBnB, I saw that Danica had reported a c. 9:30 arrival—that’s 5 to 3.5 hours later than the rough eta!
I will say that on Friday night I asked what time they wanted breakfast in the AM and they couldn’t decide. Thus I said I’d leave food out. But the next morning there was no sign of them before 11:15 so I knocked gently on the door. It’s unreasonable to expect any B and B to serve past 10 AM. I had switched the checkout time to 11 a while ago but I realize now that that hadn’t saved on line. I’ve had the same experience with other edits on my listing, thus I’ll address this with AirBnB. I’m usually very generous with check out time, but Danica’s was a last minute one-night booking was to be followed by other guests coming in for a longer stay so I had to get in to clean and change the linens.
I welcome all guests and develop great rapport with them, as I’m sure I’d have been able to do with Danica and family had circumstances not worked against the situation.
PS: The swimming hole to use, by the way, is the one to the left of the house. My partner has just moved in and doesn’t know all the nuances of living here yet.