Thank you for the feedback. The upstairs mattress is actually less than 3 months old, and the downstairs mattress is under a year. I'm sorry they were not to your liking. I do not specify that i provide shampoo or conditioner , but had you asked I could have brought some to you easily. I'm also sorry that the cleaners accidentally locked the door and left the key under the mat, but I did clear this up right away.
Considering I was on premise, you very easily could have gotten in touch to talk about the fire ban, shampoo, better pillows, and parking. I'm sorry that you didn't just communicate directly so you could have enjoyed your stay more.
Hope you enjoyed Tofino!