Hi Valentin, apologies for your experience at my apartment. Actually the first worst experience ever since I started hosting. Since your colleague was there for 2 months, I almost did not know what was happening to the apartment for the specified period.Because he did not give me access, much as I said, I would offer cleaning services once a week. He wrote me back and said it was not necessary. Since I never had access to flat, how could I have known the problems Igino faced? I was at the flat only once, cause I had informed you that I needed it for that day. For the night I stayed there, I didn't realise anything, so did my guests. But if the problems had been there before, Igino should have notified me. Before I left the flat, I had plants, at no moment did I have flies, maybe they developed after, but I did not know about this, If I did, I would have reacted, the same way I did when Igino said the internet went off (To note, the internet and the TV system are connected). It was technical and I tried to arrange the technician who was to come at some future date, although Igino declined to be home to allow the technician in. He said, in any case, he was leaving soon. Before that I got him internet from my neighbor, and I asked him if I can offer him extra internet on a stick, he never responded to my offer. How would I have helped when I was left in the dark? That aside, I had plants when giving you the apartment, most of them were dead when I returned - which was a pity, but I was never informed of this. In the bathroom, the sink was stocked with hair, which was a bit disgusting but I cleaned it up when I returned. Imagine pulling hair mixed with white stuff from the sink? Igino had long hair but didn't really make sure that it was not everywhere. But it was fine. I took care of that. Its unfortunate that you were at the flat, you realised what you did not like, but you never communicated to me. I think I could have found remedies to your problem. How could you continue to stay in an apartment with flies flying into your nose? I would have also refunded the money to allow you look for another flat. But you did not complain about it. In any case, I will not undo what has already happened, I have given you a good rating and also do apology for the inconveniences.