We are glad that the Guests found the building nice. As soon as we received the notification of the Guests, we did inform the residence management who sent a technician to fix the issues mentioned in the review. We were informed few hours later by the management that all was solved and we haven’t heard back from the Guests. We are sorry to hear about the toilet paper, but we have not been informed of such an issue during their stay. Regarding the roosters, we did not receive any Guest’s notification neither during their stay. As all Guests are informed, we kindly request that any change of check out time must be communicated to us by 12h midday the previous day of departure in order to guarantee that we can proceed it. However, the Guest did not respect the procedure, sent an email late evening the night before check out. Seeing that he had no confirmation for our side as we do not check emails at that time of the night, he did not use the phone number given in case of urgent matter in order to call or/and text us, informing of the change but he simply took it for granted. Unfortunately we could not proceed such a last minute change, and when we reached the property, the Guests had already left. Therefore, we think that the term “very unprofessional” should not be apply in this case taking in account the non respect of the procedure. Please note that, due to the issues encountered by the Guests during their stay, we did not claim the electricity fee as compensation. Seeing how the Guest wrote the review, we are not surprised that this “detail” has not been mentioned by the Guest.