Robert was excellent with communication, answering my questions and helping to arrange for a free crib. He deserves a 5 star for that! The condo was very clean and had everything in it you will need. The accommodations description was accurate; however there is construction going on and can be a bit confusing because of all the different resorts and shuttles. We had conflicting info from some of the resorts, but overall we figured it out. We preferred finding our own beach clubs and restaurants so I highly recommend a car. It was nice to have our own space away from all the people. It is on the jungle side; however the resorts are accessible by free shuttles and the beaches close by. The pool is a bit cold that is part of Tao, but great for kids. We wished we had more options with restaurants within our area so we didn't have to always drive. The best one by us did not allow children so we ended up driving out to find places.