Beautiful beachfront apartment located in the heart of Hollywood Beach (Miami-Fort Lauderdale), with direct ocean access and breathtaking ocean views. This fully furnished apartment offers top of the line appliances and decorations and amenities!!
1 queen bed
2 sofa beds
Check-in is anytime after 3PM
Check out by 12PM (noon)
The check I was a nightmare from the minute I called Maria to check in. The process made us lose 2 hours at least of out day. We had to purchase out own toilet paper, paper towels and soap. We found a huge cockroach (yes I have a picture). I understand they are an issue there but…
Response from Javier:
Welcome to South Florida. This is the first guest from dozens we had staying with us who complains about not been able to communicate with Maria, the sweet lady who helps you with your check in, she gives simple instructions upon arrival. If you were so frustrated and apparently annoyed about it, you had the option to call the owner's cell phone that was sent to you as well. We returned your call to the office as soon as we got your message, apologized for the inconvenience since apparently the cleaning crew made the mistake of not leaving toilet paper, etc., and we offered you our help with any other question or concern, but you clearly stated that you didn't want us to bring anything. In regards to the roach, it definitely migrated from another place around the building because our unit is spotless and you are a witness of it. Unfortunately we have no control of these external issues and you should know that as well. Also, about the valet parking cost, it is a fee that the building's management office charges and we have no control of their sudden changes. I guess you had to state all the negative stuff here just to make us look bad, and leave out ALL the positive of staying with us as the breathtaking ocean view from the unit, the awesome beach right there in front of you, cleanliness of the unit, very comfortable bed, décor, besides all the amenities the building offers, and last but not least, the great price for all that this vacation rental offers, which by the way has been stated by many of our guests. I guess in the age of the internet, everyone can be a critic.. We surely take it as a learning experience in the permanent efforts to improve the service towards our guests. Happy travels to all! 'The perfect vacation is a state of mind'
Response rate: 100%
Response time: within a day
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