About this listing
Private residence Ocean High just 200 m from the beach
Reservation & Cancellation Policy
1.To book or register a property, guest must be at least 18 years of age.
2.A 20% deposit of the total rental cost including taxes is required to secure your reservation. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us i(EMAIL HIDDEN) if you have any questions or require any changes.
3.Please review our Cancellation Policy below. Securing your reservation at «Ocean High» residency with a credit card means you accept the terms of our Cancellation Policy.
4.The remaining balance of your total room cost including taxes is due on check in at the hotel. «Ocean High» accepts cash (Dominican Pesos, US Dollars and Euros), and credit card (Visa, Master Card and American Express). For the payments with credit or debit cards 5% additional charge will apply. Traveler’s checks are no longer accepted at “Ocean High”. You also may pay your room balance via bank wire transfer or via (SENSITIVE CONTENTS HIDDEN) prior to your arrival. Please contact (EMAIL HIDDEN) if you would like us to send you bank account details and wire transfer instructions. Payments must be received no less than one week prior to your arrival date. Please ensure you confirm your payment with us via email.
5.We require a six-night minimum booking for holiday reservations during the Christmas and New Year holiday period (December 19 – January 20) and a three-night minimum booking during the Easter holiday period and December 15 - December 21.
6.Check-in time is from 3:00 pm and check-out time is by 12:00 pm (noon). A valid government-issued identification or passport is required at check-in.
7.Should you arrive to the residence early or would like to leave later, please, contact our administration office by telephone or e-mail. They will happy to check our occupancy and, if possible, prepare your room earlier.
8.The kids are very welcome at the “Ocean High” residency bust be accompanied all the times by the parents.
9.Pets are not permitted at “Ocean High” residency.
10.Drugs are strictly prohibited at the “Ocean High” residency.
11.Guests are not permitted to smoke in rooms. For smoking inside of the villa penalty 200 USD may apply.
12.Should the guest become visitors they must provide their photo ID for security reason.
13.We are not responsible for any issues with the visitors invited by our guests.
14.Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Residency, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests. We reserve the right to refuse accommodation or services or remove you and members of your party from the Residency if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
1.Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.
2.Cancellations made more than 30 days from check-in date will receive a 100% refund of the deposit paid.
3. Cancellations made between 30 and 14 days from check-in date will receive a 50% refund of the deposit paid. Cancellations made less than 14 days from the check-in date will forfeit the deposit paid.
4.All refunds are payable by (SENSITIVE CONTENTS HIDDEN) and are subject to (SENSITIVE CONTENTS HIDDEN) fees. We do not issue refunds by bank transfer at this time.
5.We do not issue refunds or credits for flight cancellations, due to any circumstances. Please take out Travel Insurance to protect against flight cancellations.
6.Any changes to your reservation must be received no less than 30 days prior to your original arrival date via email, and changes are subject to availability. If there is no availability, a credit will be issued. There are no refunds or credits issued for reservation changes within 30 days of the arrival date that reduce the number of nights stayed.
7.There are no refunds or credits issued for early checkouts.
8.There are no refunds or credits issued due to bad weather, tropical storms or hurricanes; including any inconvenience or complication caused by a hurricane’s direct hit, near miss, or significant threat of a hurricane strike. Hurricanes are unpredictable by nature. Please take out Travel Insurance to protect against these types of unforeseen events.
9.“Ocean High” residency is not liable for any other costs, evacuation or inconveniences caused by a tropical storm or hurricane.
10.Please remember that between Dec 18 and Jan 10, any refunds due to cancellation will forfeit any deposits.
“Ocean High” Residency and its employees shall not liable for any damages caused mentally or physically as a result of, or in connection with:
Any delays or cancellations. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short, all hospital and medical expenses are the traveler's responsibility.
Monetary crises, social unrest, political or labor problems, economic changes, electrical outages due to weather, mechanical maintenance or construction difficulties, for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond our or a supplier's reasonable control, including but not limited to acts of Nature (hurricanes, mudslides, earthquakes), flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, hurricanes or weather conditions, diseases or epidemics/pandemics, novel or unexpected conditions and local laws.
Absence of travel documents, visas, passports, health certificates where required. “Ocean High” Residency is not responsible for advisement of travel and entry requirements.
Loss of items that are not secured in the hotel safe, or for losses incurred when rooms are not locked.
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