Our flagship; this luxury 16th floor, 2 bedroomed (king-size bed in master bedroom, king size / twin beds in guest bedroom), 2 bathroom (full en suite) Manhattan style apartment in the city centre is equivalent to five star.
Free parking on premises
1 king bed
2 single beds
Not suitable for pets
No parties or events
Check-in is anytime after 2PM
Check out by 10AM
The apartment is lovely, clean and spacious, however you guys must outline your rules, along with the proper communication with your guests, 'cause they are from various countries with different cultures, and please note that privacy is the most important thing for many. Thanks f…
Response from Karen + Steve:
Moafaq and his cousin were a host's nightmare. An instant booking was made the evening before arrival. Although we responded within a very short period of receiving the booking and requested arrival details, we never did get a reply. Early afternoon on the date of arrival we received a text message stating he had arrived at CPT airport, and would be at the apartment within 30 mins. He did not arrive at the apartment, and we managed to reach him after 1 hour, when he stated he had gone back to the Airport to collect his cousin. Unfortunately we could not wait any longer, and the check-in became a self-help. For the next 3 days we were unable to reach Mo. On the 4th day late morning we went to the apartment, found the front door unlocked and slightly open. Vigorous knocking, no response! Obviously we entered the apartment. First thing we noticed the smoke detector/alarm had been covered up with a plastic bag. The main bedroom door was locked, and we heard voices in the bedroom. A few days later weekly cleaning was arranged for 10am, at 11am Mo and (visitors?) were still in bed. Mo broke all house rules, and it was not possible to communicate with him via normal channels. Thank you for your feedback. We would never enter a room without recognizing your privacy and knocked repeatedly before entering . We do however believe that the items you left for our staff to clean, goes beyond the norms of normal privacy and respect. Karen & Steve
Karen + Steve is a SuperhostSuperhost are experienced, highly rated hosts who are commited to providing great stays for guests.
We love Cape Town, moved here 20+ years ago, Karen is an animal lover and her father Steve is supposedly 'retired'... We pride ourselves in guest satisfaction.
Response rate: 100%
Response time: within an hour