Hola Phoebe, I'm sorry you where disappointed with your experience. As stated in the listing, the building functions as a student residence, and during the off season the free rooms are rented on Airbnb. I regret that you misunderstood the information, since I never said that the room was in an individual flat, I reccomend you to ask the next time you make a reservation, as allways I'm am willing and available to answer all your doubts, regarding the place or the city.
You make some valid points regarding the cleaningness and I appreciate it, point taken we have modified the cleaning schedule to improve in this aspect. And finally, I'm sorry you couldn't meet me, as I explained to you I got very ill the day of your arrival and had to stay in the hospital for some procedures. I didn't wanted to change your room plans on the last time so I asked Raul to take care for me, nevertheless, I was up for any question you may had. I will take your reccomendations and improve upon them and once again, sorry I was unable to meet you both.