First, the couch outside near to the pool was so dirty and with lots of cat hair - one of my family members is allergic to cat hair.
Second, barbecue grill near the pool was very dirty - looked not clean at all. My family really wanted to use it but couldn't – we were disappointed.
All televisions were broken.
When checking in, it was so hot inside, but we were not informed of how to set a temp controller. I called a host (Nataliya) but she did not get the call - instead somebody got the call but her explanation of how to set up the controller was not correct.
When I called to the number (it was supposed to Nataliya’s), but I never reached out to her directly - instead, someone got the call and tried to answer to my questions, but her English was so bad - because of her language barrier, it was difficult to communicate.
Bad traffic. It took over one hour to get out of the area from I-101 N toward I-405 N or S, even in the early morning (e.g., 6 am).