Troubleshooting
Troubleshooting
Communicating with your Host
- How-to
Contacting Hosts
If you want to find out more about a place or experience before booking, you can message the Host on Airbnb. - How-to
If your Host is not responding
Once you have a confirmed reservation, you’ll find the Host’s phone number in the message thread for your trip. - How-to
Getting charged for damage
If you, someone you invite or a pet are responsible for damage during a stay, let your Host know right away. - How-to
How to read and send messages
You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or…
Itinerary and reservation help
- How-to
Find your reservation info
You can find your reservation details, like your confirmation code, in your Messages or in your Trips. - How-to
Finding the booking confirmation for an Experience
You can find the booking confirmation in your Trips, plus we'll send you an email confirmation after you book your Experience. - How-to
If you can’t find the place you booked on the site
If you have a confirmed reservation with the Host, your reservation is active, even if the Host turns off the listing to hide it from search… - How-to
Multiple reservations under one trip
If you have a reservation ending and another one starting within 4 days, and the locations are fairly close to each other, we bundle them un… - How-to
Adding business travel details to a trip
You can add or remove work travel info to your itinerary in the business notes section of your reservation. - How-to
Change the number of guests on your reservation
You can add or remove guests from your reservation by sending your Host a trip change request before or during your stay. You may be charged… - How-to
Adding full names of all guests to a reservation
It can be helpful to add full names to your reservation in case you need to print out your itinerary for a travel visa. - How-to
Helpful tips for travelling to Cuba
Get helpful info for your stay in Cuba, including enrolling in the STEP programme and emergency numbers.
Post-trip help
- How-to
How the Resolution Centre helps you
The Resolution Centre lets you request or send money for things related to your Airbnb trip. Guests and Hosts can ask Airbnb for help in rea… - How-to
After your trip: handling disagreements
If your disagreement is money-related, you can use our Resolution Centre to request or send money for things related to your Airbnb trip. - How-to
What should I do if I forgot something at a place I stayed?
Message your host directly for help. You can send your host money through our Resolution Centre to cover any shipping costs.