How cancellations work for stays
On Airbnb, hosts can choose which cancellation policies to offer to guests, and guests can review them before booking.
- Free cancellation until 14 days before check-in (time shown in the confirmation email). If booked less than 14 days before check-in, free cancellation for 48 hours after booking, up to 24 hours before check-in.
- After that, guests can cancel up to 24 hours before check-in and get a refund of the nightly rate and the cleaning fee, but not the service fee
For a full refund of the nightly rate, the guest must cancel at least full 24 hours before the listing's local check-in time (shown in the confirmation email). The service fee will not be refunded unless the guest cancels within the free cancellation period for their reservation.
If the guest cancels less than 24 hours before check-in, the first night is non-refundable.
If the guest arrives and decides to leave early, the nightly rate for the nights not spent 24 hours after cancellation are fully refunded.
Note: Guests won’t get a refund of the Airbnb service fee if they’ve received 3 service fee refunds in the last 12 months or if the cancelled reservation overlaps with an existing reservation.
Frequently asked questions
Do guests get a refund of the cleaning fee?
The cleaning fee is refunded if the guest cancels before check-in.
Can guests get a refund if the listing isn’t what was expected?
We’ll help guests find a new place to stay or issue a refund if the listing is inaccessible, unclean, unsafe, or if there’s an animal present that the host didn’t mention in the listing description. Learn more
Can guests get a full refund if the host can’t or won’t fix an issue?
Guests should contact us within 24 hours of finding the issue. In qualifying cases, we will cancel a reservation and issue a refund.
What if a guest needs to cancel because of an emergency?
We may be able to issue a refund if a guest has to cancel because of an emergency. Learn more
How long does it take to get a refund?
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to 2 months for the refund to arrive.