Trips are deemed to start at 12pm local time of the listing on the date of check-in, regardless of the guest’s actual scheduled check-in time. All cancellation periods prior to a trip are calculated based upon this cutoff time of 12pm local time for your listing. For cancellations during a trip, the cutoff time for cancellation is 12pm local time for the listing. After 12pm on any given day, the penalties for cancelling may be different.
Nightly rates and service fees are refundable in certain circumstances as outlined in each policy. Cleaning fees and Airbnb service fees are not refunded for cancellations made after 12pm local time of the listing on the scheduled date of check-in.
Airbnb will refund any taxes we collect that are related to amounts refunded to guests, and will submit any taxes due on the non-refundable portion of cancelled reservations to the appropriate tax authority.
If a guest books a new reservation that at the time of booking overlaps with any part of an existing reservation made by the guest, the Airbnb guest service fees will be non-refundable for this new reservation.
Guests are eligible for up to 3 fully refundable cancellations per 12 month period. After that, we won’t refund the Airbnb service fee for any other reservations cancelled during that period. The guest service fee will also be non-refundable if, at the time of booking, the sum of the guest’s fully refunded cancellations and outstanding fully refundable bookings is equal to or greater than 3.
If a guest has any issues with a host or listing, the guest must contact Airbnb within 24 hours following the guest’s check-in. If an issue falls under our Guest Refund Policy the guest may be eligible for partial or full refund.
A reservation is only officially cancelled once the guest has followed the steps on Airbnb’s cancellations page and received confirmation. A guest can find the cancellations page on the Your Trips section of the Airbnb site and app.
A host will be able to see the number of reservations a guest has cancelled over the previous 12 months when the guest submits a request to book.
Airbnb has final say in any dispute between hosts and guests regarding the application of these cancellation policies.