Choose the right cancellation policy for you
Choosing a cancellation policy can be a balancing act. You want to avoid cancellations while also attracting guests—and today’s guests want more flexibility as they plan their upcoming travels.
Because every Host is unique, we’ve created several cancellation policies to help you find one that works for you.*
- Flexible cancellation policy: Guests can cancel up to 24 hours before check-in for a full refund, and you won’t be paid. If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night.
- Moderate cancellation policy: Guests can cancel up to 5 days before check-in for a full refund, and you won’t be paid. If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night and 50% for all unspent nights.
- Firm cancellation policy: To receive a full refund, guests must cancel at least 30 days before check-in. They can also get a full refund within 48 hours of booking if the cancellation occurs at least 14 days before check-in. If they cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights. If they cancel less than 7 days before check-in, you’ll be paid 100% for all nights.
- Strict cancellation policy: To receive a full refund, guests must cancel within 48 hours of booking and the cancellation must occur at least 14 days before check-in. If they cancel between 7 and 14 days before check-in, you’ll be paid 50% for all nights. If they cancel after that, you’ll be paid 100% for all nights.
- Long-term cancellation policy: This policy applies to all stays of 28 consecutive nights or longer and overrides your standard cancellation policy for those stays. Guests who cancel a stay can get a full refund only if they cancel their reservation within 48 hours of booking and at least 28 days before their check-in date. If a guest cancels after that, you’ll be paid for all nights spent plus 30 additional nights from the date of cancellation. If a guest cancels with fewer than 30 days remaining on the reservation, you’ll be paid 100% for all of those remaining nights.
Note: Cleaning fees are always refunded if the guest cancels before check-in, regardless of the Host’s cancellation policy.** Refunds on Airbnb guest service fees depend on several factors. Learn more about refunds on fees
Which policy is right for me?
It depends on how a cancellation would impact you and your listing. Below we’ve included a few tips to help you choose the policy that works best for your hosting business.
Consider choosing a flexible policy if:
- It’s the low season, and you want to attract guests interested in flexibility.
- It’s the high season, and you feel confident that your space will get rebooked if a cancellation occurs.
- Your listing is in a competitive location, and you aren’t concerned about late cancellations.
According to recent data, Hosts who switched from a Strict or Moderate cancellation policy to a flexible policy after April 2020 saw increases in next-month bookings of up to 10% or more.***
Consider choosing a Moderate policy if:
- You want to discourage last-minute cancellations.
- You want to have some time to get another booking if a guest cancels.
- You still want to attract guests whose plans require more coordination, like business travellers who need to book refundable listings.
Consider choosing a Firm policy if:
- You want to avoid cancellations but still keep your listing attractive to guests.
- You like having more time to get another booking if a guest cancels.
- Your space is in demand.
What sets the Firm policy apart from the Strict policy is that guests can still get a full refund if they cancel 30 days before check-in.
Consider choosing a Strict cancellation policy if:
- You want to avoid cancellations and don’t have time to find or manage replacement bookings.
- You host by yourself, and last-minute cancellations are very disruptive to your schedule.
- Your space is in high demand, and a Strict policy won’t deter guests hoping to book in the area.
Choosing a cancellation policy is all about finding what works for you and your listing. Just remember: Many guests want flexibility when travelling. To help secure their reservations, try creating an attractive listing with an approachable cancellation policy.
**Excluding Hosts who offer accommodations in mainland China. Find out more
***According to internal Airbnb global booking data collected between April 2020 and April 2021.
Information contained in this article may have changed since publication.
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