Superhost: Recognising the best in hospitality

The Superhost programme celebrates and rewards Airbnb’s top-rated and most experienced hosts.

The Superhost programme celebrates and rewards Airbnb’s top-rated and most experienced hosts.

Superhost benefits

As a Superhost, you’ll have more visibility, earning potential, and exclusive rewards. It's our way of saying thank you for your outstanding hospitality.

As a Superhost, you’ll have more visibility, earning potential, and exclusive rewards. It's our way of saying thank you for your outstanding hospitality.

Earn extra money

Superhosts often benefit from a significant increase in earnings. More visibility and trust from guests can mean more money for you.

Superhosts often benefit from a significant increase in earnings. More visibility and trust from guests can mean more money for you.

Attract more guests

You’ll be featured to guests in search results, emails, and more. There’s even a search filter to find Superhost listings. We’ll also add a Superhost badge on your profile and listing so you can really stand out.

You’ll be featured to guests in search results, emails, and more. There’s even a search filter to find Superhost listings. We’ll also add a Superhost badge on your profile and listing so you can really stand out.

Access exclusive rewards

You’ll get an extra 20% on top of the usual bonus when you refer new hosts. And after each year as a Superhost, you’ll get a $100 travel coupon.

You’ll get an extra 20% on top of the usual bonus when you refer new hosts. And after each year as a Superhost, you’ll get a $100 travel coupon.

How to become a Superhost

Every 3 months, we check if you’ve met the following criteria for the past year. If you do, you'll earn or keep your Superhost status.

Every 3 months, we check if you’ve met the following criteria for the past year. If you do, you'll earn or keep your Superhost status.

4.8+ overall rating

Superhosts have a 4.8 or higher average overall rating based on reviews from their Airbnb guests in the past year. Guests know they can expect outstanding hospitality from these hosts.

Superhosts have a 4.8 or higher average overall rating based on reviews from their Airbnb guests in the past year. Guests know they can expect outstanding hospitality from these hosts.

10+ stays

Superhosts have hosted at least 10 stays in the past year or, if they host longer-term reservations, 100 nights over at least 3 stays. Your guests can feel confident staying with an experienced host.

Superhosts have hosted at least 10 stays in the past year or, if they host longer-term reservations, 100 nights over at least 3 stays. Your guests can feel confident staying with an experienced host.

<1% cancellation rate

Superhosts cancel less than 1% of the time, not including extenuating circumstances. This means 0 cancellations for hosts with fewer than 100 reservations in a year. Rare cancellations mean peace of mind for guests.

Superhosts cancel less than 1% of the time, not including extenuating circumstances. This means 0 cancellations for hosts with fewer than 100 reservations in a year. Rare cancellations mean peace of mind for guests.

90% response rate

Superhosts respond to 90% of new messages within 24 hours. When guests ask you questions, they know that a quick response is only a message away.

Superhosts respond to 90% of new messages within 24 hours. When guests ask you questions, they know that a quick response is only a message away.

Your questions answered

What if I need to cancel because of an emergency?

If you have to cancel a reservation because of an emergency or an unavoidable reason, check if the reason is covered as an extenuating circumstance. If so, you’ll be able to waive any penalties and your cancellation won’t count against your Superhost eligibility.

Make sure to contact Airbnb to file a claim within 14 days after you cancel the reservation (or before your next guest arrives). You may be required to submit documentation for Airbnb to review.

Learn about Airbnb’s extenuating circumstances policy

Do I need to be hosting for at least a year to become a Superhost?

There is no minimum tenure to become a Superhost. As long as you meet all the criteria by the assessment period (which takes place every 3 months), you can earn Superhost status.

Every time we check that you’ve met the Superhost criteria, we look back over your past year of hosting to review your performance.

What’s the difference between Airbnb Plus and Superhosts?

Airbnb Plus is a programme for homes that meet a high bar for quality and design.

On top of requirements for the homes themselves, hosts in the Plus programme are expected to maintain Superhost-level standards of hospitality:

  • 4.8+ average overall rating over the past year
  • 0 cancellations in the past year (unless there were extenuating circumstances)

Learn more about Airbnb Plus

As a Superhost, how can I become a Plus host?

The Airbnb Plus programme has eligibility requirements for hosts and their homes. Superhosts automatically meet the host requirements:

  • 4.8+ average overall rating over the past year
  • 0 cancellations in the past year (unless there were extenuating circumstances).

Each Plus home also has to meet programme standards for being thoughtfully designed, well-equipped, and well-maintained. Private rooms and entire homes are eligible.

If you’re a Superhost and Airbnb Plus is available in your city, Airbnb may send you an invite to the programme. Hosts who accept the invitation will have an in-person home visit to go through the checklist of requirements and receive extra resources, including professional photography.

Learn more about joining Airbnb Plus

Connect with Superhosts

Connect with Superhosts

*Based on internal Airbnb data comparing median aggregate revenue earned by Superhosts to other hosts (with 10+ bookings) on the platform worldwide during 2017.

*Based on internal Airbnb data comparing median aggregate revenue earned by Superhosts to other hosts (with 10+ bookings) on the platform worldwide during 2017.

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