Something went wrong with your payment

Is your transaction not going through? Find out why this can happen and what you can do to resolve a payment problem.

Reasons why your payment won’t work

• Your credit or debit card has expired
• The billing address or phone number you entered doesn’t match those associated with your credit or debit card
• The payment method you tried isn’t accepted in your area
• You’ve exceeded the daily transaction amount or purchase limit set by your bank or financial institution
• Your credit or debit card doesn’t have sufficient funds to make the payment
• Fraud prevention has been triggered

Tips to resolve common payment problems

• If your credit or debit card has expired, update your payment method
• Double-check the billing address, postcode and phone number of your credit or debit card
• Make sure the payment method is accepted in your area
• Check that your payment method has been confirmed
• Contact your bank or financial institution to find out why your card might be getting declined